Shipment detained Urgent assistance
If FDA or customs is holding your shipment, call or WhatsApp us now. A person reviews your notice and documents and tells you the next regulatory step.
We support the regulatory response; we cannot promise the release of a shipment or a border crossing, which depend on the authorities.
Have this at hand
- The notice you received (Notice of FDA Action, import alert or customs hold)
- Entry number from your customs broker
- Product name, label and quantities
- Commercial invoice and packing list
- FDA registration number and Prior Notice confirmation, if you have them
What we do
- Review the notice and documents to identify the reason for the hold.
- Tell you what can be corrected and what evidence FDA usually expects.
- Prepare the regulatory response with you, your importer and your broker.
- Recommend the preparatory service when the cause is a pending requirement.
Send us the details
This form complements the call. Send it if you cannot talk right now or to share the notice.